Privacy
and legal.

This website is operated by Moenave Garage Doors LLC, doing business as Moenave Door Systems, 1710 E 1377 S #1, Washington, Utah 84780 ("Moenave," "we," "us"). This policy covers moenave.com, including the dealer map, forms, shop, resource center, and firmware flasher.

Information you give us.

• Contact and dealer inquiry forms: your name, email, phone, company, location, and the project details you enter.
• Order forms and the shop: contact details, shipping and billing addresses, and order details. Payments are handled by our payment processor through Squarespace. We do not receive or store full card numbers.
• Dealer map: your name, email, and ZIP code when you search. We also record the search, the dealers shown to you, and which dealer you contact or click.

Firmware flasher. When you update a light controller with the flasher, we record the date and time, whether the update succeeded, the firmware version, the update option chosen, the controller's hardware ID (MAC address) and chip details, your computer type (Mac or Windows), your time zone, and an approximate location (city, region, and country) estimated from your internet connection. We do not store your IP address. The flasher can only reach the USB device you select in your browser's prompt. It cannot see your files or other devices.

Collected automatically. Like most websites, our host, Squarespace, records standard visit information such as pages viewed, browser and device type, referring site, and approximate location, and uses cookies to run the site, the cart, and site analytics.

Moenave LED light controllers do not connect to the internet and do not send us any information. They run their own local Wi-Fi network for settings, and those settings stay on the lights. Information about a controller reaches us only when you update it with the firmware flasher, as described above.

• To answer questions, prepare quotes, and process and ship orders.
• To connect you with the authorized dealer nearest your project.
• To provide installation support, warranty service, and firmware updates.
• To understand which firmware versions are in use and where our products are installed, and to improve our products, documentation, and website.
• To protect our site, products, and customers, and to meet legal and tax requirements.

We do not sell your personal information. We share it only as follows:

• Authorized dealers. When you search the dealer map or ask about a project, we may pass your name, contact details, ZIP code, and project details to the dealer that serves your area so they can follow up. Dealers are independently owned businesses and handle your information under their own policies.
• Service providers that run parts of this site for us: Squarespace (hosting, forms, shop, analytics), our payment processor, Google (maps, fonts, and the spreadsheets that hold our logs), GitHub and jsDelivr (firmware files and the flashing tool), IPinfo (approximate location for firmware updates), and YouTube (embedded videos, shown in privacy-enhanced mode).
• Legal reasons, when required by law or to protect our rights, customers, or others.
• A business transfer, if Moenave is sold or merged, to the new owner under this policy.

We keep information as long as it is useful for the purposes above. Order and warranty records are kept as long as needed for tax, accounting, and warranty purposes. Firmware update records are kept to support the lights in the field.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. Email shelby@moenavegaragedoors.com. You can opt out of any marketing email we send at any time, and you can block or delete cookies in your browser settings.

We use reasonable measures to protect the information we hold. No website or storage system is completely secure, so we cannot guarantee absolute security.

This site is meant for homeowners and trade professionals. It is not directed to children under 13, and we do not knowingly collect their information.

We may update this policy as our site and products change. The effective date at the top of this page shows when it last changed.

Moenave™, Moenave Door Systems™, the Moenave logo, and Functional Artwork™ are trademarks of Moenave Garage Doors LLC. They may not be used in connection with any product or service that is not Moenave's, or in any way that suggests a connection to Moenave that does not exist, without our written permission. Authorized dealers may use them as permitted in their dealer agreement.

The Moenave Trackless Pivot hardware system is patent pending.

Everything on this site is owned by Moenave Garage Doors LLC or used with permission, and is protected by copyright. That includes the text, photographs, videos, installation manuals, install guides, spec sheets, drawings and CAD files, dimension diagrams, the spring calculator, the firmware, and the firmware flasher.

We provide manuals, drawings, spec sheets, and CAD files so homeowners, dealers, installers, architects, and designers can plan, specify, install, and service genuine Moenave systems. You may download, print, and share them for that purpose, and you may include our drawings in construction documents for projects that use Moenave hardware.

You may not use them to manufacture, copy, or reverse engineer Moenave hardware, to develop or sell a competing product, or for any other purpose without our written permission. Please keep our copyright, trademark, and patent notices on anything you share.

Moenave light controller firmware is licensed, not sold, for use only on genuine Moenave light controllers. You may not copy it to other hardware, modify, decompile, or reverse engineer it, or redistribute it, except as the law expressly allows. Some parts of the firmware and the firmware flasher use open-source components, which remain under their own licenses.

Firmware updates are provided as is. Follow the steps in the quick setup guide, and contact us if an update doesn't complete.

Specifications, calculators, and instructions on this site are provided for reference and may change without notice. Garage doors are under high spring tension. Installation and service should be done by qualified professionals following our installation manual and local building codes. Results from the spring calculator should be checked against the actual door before installation.

To the extent the law allows, Moenave is not liable for indirect or consequential damages arising from use of this website, its tools, or its documents. Product warranties are provided separately with each order.

These terms are governed by the laws of the State of Utah.